Rose Lodge & Holland House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were supported to make choices about their care, and consent was obtained where possible. When new people moved into the home, staff discussed their likes and dislikes with them and completed a pre-assessment form. If the person could not make decisions, staff worked with family members to agree what was best. Care plans showed that consent for care was taken on admission and signed by family where needed. The Mental Capacity Act (MCA) is a law designed to protect and empower people who may lack the mental capacity to make decisions about their care and treatment. Staff understood the principles of the MCA and explained that if someone was unable to make a decision, they acted in the person’s best interests. Family members told us they were involved in decisions. One said, “I have a copy of her care plan and if it needs tweaking they will let us know. One of us is here every day so we can always talk about any changes that need to be made.” People also confirmed they were consulted. One person said, “We do have discussions about my care sometimes and they have involved my daughter which I am happy with.” People told us staff asked before providing care. One person said, “Yes they do ask if it is alright to do something. I don’t mind but they still ask.”