The Care Quality Commission
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  • Care home

Archived: Fen Grove

Overall: Good read more about inspection ratings

76 Fen Grove, Sidcup, Kent, DA15 8QQ

Provided and run by:
Avenues London

Important: The provider of this service changed. See old profile

All Inspections

14 February 2018

During a routine inspection

This inspection took place on 14 February 2018 and was unannounced. 76 Fen Grove provides accommodation for people who require nursing or personal care for up to four adults who have a range of needs including learning disabilities. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. At the time of the inspection the home was providing care and support to four people.

At our last inspection of this service on 29 December 2015 the service was rated Good. At this inspection we found the service remained Good. The home demonstrated they continued to meet the regulations and fundamental standards.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to keep people safe. The service had clear procedures to support staff to recognise and respond to abuse. The registered manager and staff completed safeguarding training. Staff completed risk assessments for every person who used the service and they were up to date with detailed guidance for staff to reduce risks.

The service had an effective system to manage accidents and incidents, and to prevent them happening again. The provider carried out comprehensive background checks of staff before they started working and there were enough staff to support to people.

Medicines were managed appropriately and people were receiving their medicines as prescribed. Staff received medicines management training and their competency was checked. All medicines were stored safely. The service had arrangements to deal with emergencies and staff were aware of the provider’s infection control procedures and they maintained the premises safely.

The provider trained staff to support people and meet their needs. The provider supported staff through regular supervision and appraisal.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible and the policies and systems in the service support this practice.

Staff assessed people’s nutritional needs and supported them to maintain a balanced diet. Staff supported people to access the healthcare services they required, and monitored their healthcare appointments. The registered manager and staff liaised with external health and social care professionals to meet people’s needs.

People, and where appropriate their relatives were involved in the assessment, planning and review of their care. Staff considered people’s choices, health and social care needs, and their general wellbeing.

Staff supported people in a way which was kind, caring, and respectful. Staff protected people’s privacy and dignity.

The provider recognised people’s need for stimulation and social interaction. People were supported to maintain relationships with people that mattered to them. People's needs were reviewed and monitored on a regular basis. The service had a clear policy and procedure about managing complaints. People knew how to complain and told us they would do so if necessary.

There were systems in place to monitor the quality of the service provided. People's views about the service were sought and considered through meetings and satisfaction surveys. Staff felt supported by the registered manager. The service worked effectively with health and social care professionals, and commissioners.

23, 24 and 29 December 2015

During a routine inspection

This announced inspection took place on 23, 24 and 29 December 2015. This was the first inspection since the new provider Avenues London, took over 76 Fen Grove in September 2015.

76 Fen Grove provides accommodation and support for up to four people with learning disabilities who have a range of needs. At the time of our inspection, there were four people receiving personal care and support at the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives said they felt safe and that staff treated them well. We observed that people looked happy and relaxed. There were clear procedures in place to help staff recognise and respond to any potential abuse. Risks to people had been assessed and were reviewed regularly to ensure they were up to date. Appropriate arrangements for the management of people’s medicines were in place and staff received training in administering medicines.

The service had taken appropriate action to meet the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). MCA and DoLS protect people who may not have the capacity to make decisions for themselves.

Staff received an induction and further training to help them undertake their roles, and they were supported through regular supervision. People received enough to eat and drink, and their preferences were taken into account. People had access to external health care professionals as and when required.

Staff knew people’s needs well and treated them in a kind and dignified manner. Staff respected people’s privacy and dignity. People and their relatives were involved in making decisions about their care and the support they received. People’s care and support needs were regularly reviewed to make sure they received the right care and support. Relatives felt confident they could share any concerns, and that these would be acted upon. Staff were able to respond to people’s communication needs and provided appropriate support to those who required assistance with their meals. People were supported to follow their interests and take part in activities.

There was a positive culture at the service where people felt included and consulted. People commented positively about the service they received. There was an effective system to regularly assess and monitor the quality of service provided.