18a Charing Cross Dental Surgery

Updated 5 March 2025

We carried out this announced inspection on 14 May 2025.

We found the practice had met regulations.

Patients’ care and treatment was provided in line with current guidance, and infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

18a Charing Cross Dental Practice is in the London Borough of Westminster and provides private dental care and treatment for adults.

The practice was located in the basement and was not accessible to all patients. Patients who could not access the practice were directed to alternative dental practices. The practice had 3 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 4 dentists, 3 dental nurses, 2 dental hygienists, 1 receptionist and the practice manager. During the inspection we spoke with the principal dentist, a dental nurse and the receptionist.

Updated 5 March 2025

Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 17 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “All the dentists are very professional, friendly and caring, the care here is extremely excellent, and I do not hesitate to recommend this clinic.” Other patients told us, "Always attentive, on time and excellent all-around service” and “I am comfortable in the chair, I never feel any pain.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient commented “I experienced bad toothache; the surgery was fully booked but they were able to fit me on the same day.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.