Home from Home Support Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

When individuals couldn’t participate in reviewing their needs, input was gathered from relatives, social workers, and health professionals. These assessments informed personalised care plans, enabling safe, consistent, person-centred support. Preferences and needs were recorded to help staff understand each person’s background and interests. Care plans were regularly reviewed to keep information current.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Individual care plans were created for each identified need, providing clear guidance for staff. Feedback indicated staff applied their training effectively, resulting in positive outcomes and an improved quality of life for those receiving support.

The staff team told us they were proud to be part of an organisation where any concerns were taken seriously, safeguarding procedures were followed, and care was regularly reviewed to help ensure people received the support they needed. They told us there was good communication between staff and management, which helped to maintain consistent and safe care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff made timely referrals and collaborated effectively with external agencies, including district nursing teams and occupational therapists, to ensure that individuals’ assessed needs were met in accordance with care standards

An external professional told us, “The service is proactive in engaging with community mental health services, GPs and other professionals, and they respond to recommendations made at reviews. They are generally good at implementing agreed actions and feeding back outcomes.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

An external professional told us, “The provider has been responsive when needs have changed, for example by requesting reviews, adapting support, and liaising with crisis and specialist services when required. They communicate promptly with the Local Authority regarding incidents, hospital admissions or changes in presentation.”

Staff supported individuals in making healthier lifestyle choices and, where possible, in reducing their future need for care and support. Care records documented any specialist advice or guidance obtained from external professionals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care reviews included advice from specialists to keep treatments effective and suited to people’s changing needs. People, where possible, and their families were involved so their views guided decisions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider ensured people gave consent for their care and support whenever they were able to do so. Staff documented each person’s decision-making capacity for different matters. The records we reviewed were clear and detailed.

A person told us how they were always asked for their consent regarding all aspects of their care and support.