We carried out a review of the data available to us about Octavia Housing - Park Lodge House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Octavia Housing - Park Lodge House, you can give feedback on this service.
Octavia Housing – Park Lodge House is an extra-care sheltered housing service providing personal care and support to people living in their own flats. It provides a service to adults with a range of needs, such as dementia and those with a learning disability. The service has 36 flats and each person had their own tenancy. There were 30 people receiving personal care at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s safety and wellbeing were appropriately assessed and mitigated. There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements.
Staff were responsive to people’s individual needs and knew them well. They ensured that each person felt included and valued as an individual. People were supported to remain as independent as they could and were encouraged to engage in activities organised at the service. They were consulted in all aspects of their care and support and were listened to.
People who used the service and their relatives were happy with the service they received. Their needs were met in a personalised way and they had been involved in planning and reviewing their care. People said the staff were kind, caring and respectful and they had developed good relationships with them.
The provider worked closely with other professionals to make sure people had access to health care services. People received their medicines safely and as prescribed. People’s nutritional needs were assessed and met.
People's needs were assessed before they started using the service and care plans were developed from initial assessments. People and those important to them were involved in reviewing care plans. There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements.
Staff were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The provider had robust procedures for recruiting and inducting staff to help ensure only suitable staff were employed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 August 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People had their own flats based in a community setting within an extra care housing complex. The service provided support to people in their own homes with additional flexible care and support services available on-site to enable people to live as independently as possible. Support included personal care and support with medicines, meal preparation, shopping and cleaning. At the time of the inspection there were 31 people being supported by the service.
This was the service’s first inspection since becoming registered with the Care Quality Commission in July 2015.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the inspection we saw safeguarding and whistleblowing policies and staff we spoke with were familiar with these and knew how to respond to safeguarding concerns. There were sufficient numbers of staff on duty to meet people’s needs.
People had risk assessments and management plans in place to minimise the risks they might face whilst using the service. Incidents and accidents were recorded appropriately.
Medicines were administered and managed safely.
Staff had the relevant training and support through supervisions and appraisals to develop the necessary skills to support people using the service. However, medicines competency testing or a written observation was not always recorded. The registered manager assured us this would be addressed by the newly appointed compliance officer who was monitoring training and competency testing.
We saw the principles of the Mental Capacity Act (2005) were followed. Consent to care was recorded as part of the signed service user agreement and signed medicines consent forms and people we spoke with said they were given choice and control.
People’s dietary requirements and nutritional needs were met and we saw evidence that relevant health care professionals were involved to maintain people’s health and wellbeing.
People were involved in their care plans, day to day care decisions and said care workers were kind and caring.
People and care workers said the registered manager was accessible and approachable. People told us they felt able to raise concerns.
The service had a number of systems in place to monitor and manage service delivery. This included a complaints system, service audits and satisfaction surveys.