7 February 2013
During a routine inspection
People told us they were treated well at this practice and they were happy with the service provided. One person we spoke to said; "I wouldn't think of going to another dentist after having been to this one."
People told us that the practice was always clean when they attended. They told us that staff regularly washed their hands and always wore gloves and other protective equipment when they were being treated.
We spoke to two people who had attended the practice for treatment and they were both very satisfied with the treatment they had received. They both felt staff were suitably skilled to deliver the treatments that they required. One said; "The nurses are so kind when they are looking after me."
We spoke to staff and it was clear they knew how to deal with complaints and that they could escalate them appropriately if they were not able to resolve the complaint themselves.