Our current view of the service
Updated
6 April 2025
We carried out this announced on-site inspection on 20 August 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Wilmslow, Cheshire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. The total number of staff was 10. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 dental hygienist and the compliance lead for the practice.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
6 April 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 8 patients. On the day of our inspection, we saw patient feedback from a further 30 patients, who had left online reviews within the last 12 month. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“My experience at The Croft Dental Implant Practice has been amazing from start to finish. From the moment I walked in, the reception team were warm, welcoming, and made me feel at ease…”
“I can highly recommend this practice. I'm very pleased with the treatment and the staff were very friendly and welcoming as well.”
“The team at Croft Dental Practice were amazing. They were very professional and friendly...”
“Puts very nervous patients at ease. Everyone from the staff on reception to the hygienists and dentists are very friendly...”
Patients commented positively about the standards of cleanliness. “The clinic is modern, spotless, and has a calming atmosphere.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Every step of my procedure was explained in an understandable way which made me feel like I was safe hands”, “Detailed clear treatment plans are given providing an open and transparent service.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.