Bupa Dental Care Stretton

Updated 24 April 2025

We carried out this announced on-site inspection on 20 January 2026.

We found the practice had met regulations.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice had systems to identify and manage risks, including infection prevention and control. We noted that improvements were needed to ensure more effective communication within the group when responding to recommendations from risk assessments.

Bupa Dental Care Stretton is part of BUPA a dental group provider. The practice is in Burton On Trent, Staffordshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and 4 dedicated car parking spaces available at the practice. The practice was in a Business Centre where ample ‘Pay by App’ parking was available.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 15 staff, of which there were 6 dentists, 4 dental nurses, 1 dental hygienist, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 4 dental nurses, the dental hygienist, 2 receptionists and the practice manager.

Updated 24 April 2025

Patient feedback provided a positive view of the dental team and care provided by the practice; we saw feedback the practice received through patient satisfaction surveys and online reviews.

Feedback showed that staff were welcoming, informative, professional and caring. Patients said the practice provided a high‑quality service and that appointments were rarely cancelled. Some patients mentioned waiting longer than they would like for an appointment, but overall feedback remained positive.

Patients commented positively about the standards of cleanliness.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.