We carried out a review of the data available to us about Bridgewater Wellness Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bridgewater Wellness Clinic, you can give feedback on this service.
The service had enough staff to care for patients and keep them safe. Staff had mandatory training in key skills to care for patients. The service had infection prevention control policies in place and controlled the risk of infection well. Staff investigated incidents and learned lessons from them.
Staff provided good care and treatment to patients. The corporation and location manager monitored the effectiveness of the service and made sure all staff were competent and outcomes were positive.
Staff treated patients with compassion and kindness, respected their privacy and dignity and took into account their individual needs. The service identified the needs of patients and they learned from complaints.
Staff were clear about their roles and responsibilities and felt respected, supported and valued. The service engaged well with patients to plan and manage services and all staff were committed to improving the services continually. The registered manager ran the service well and used reliable information systems and supported staff with their development. Staff said that they felt that management were approachable and that they would raise concern if they had any.