Updated 26 February 2026
Date of assessment: 17 December to 22 December 2025.
Burrow Down Community Support provides care and support to people with a learning disability and autistic people who have general health needs, mental health needs, sensory impairment, or physical disability. The support is provided to people who live in their own homes within Torbay and the surrounding area. Packages of care varied from daily visits to 24-hour care. The service currently supports 50 people, 26 of whom receive a regulated activity.
This was a responsive assessment prompted by concerns received about the alleged use of restrictive practice and/or restraint within 2 supported living settings supported by the service. A decision was made for us to inspect and examine those risks.
Whilst we did not find any evidence to substantiate the specific allegations relating to restrictive practice or restraint, we have continued to identify ongoing concerns regarding care planning, risk management, restrictive practice, the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), staff training, and supervision. This meant people continued to be at risk of receiving care and support that did not promote their well-being or protect them from the risk of avoidable harm.
Following the previous assessment in July 2025, the provider had taken action to strengthen oversight and support the day-to-day management of the service and continued to work with the local authority to address all aspects of service delivery.
This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
At this assessment, the overall rating has not changed and remains inadequate.