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Inspection carried out on 23 March 2017

During a routine inspection

The inspection took place on 23 March 2017 and was announced. We gave the service 48 hours’ notice of the inspection because the manager is often out of the office supporting people who use the service. This was the first inspection of this service since it registered with us on the 26 May 2015

Invest In Care is registered to provide a personal care services to adults in their own homes. On the day of the inspection one person was in receipt of a service. There was a registered manager in post who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

Although other staff had been previously employed, at the time of the inspection the registered manager who was also the registered provider was the only member of staff providing care and support to the one person who used the service.

The registered manager was knowledgeable about how to keep the person safe and recognized the different forms of abuse and the action to take if required, in order to keep them safe.

The registered manager/ provider had the necessary skills and knowledge to meet their individual needs.

People had the support they required with their diet. Other health services were advised of changes in people's health and circumstances by family members

People's rights were protected and their consent was always sought before and during care. The service was delivered in a way that enabled people to make decisions on how they were supported and their wishes were met.

The registered manager had undertaken appropriate training so they would know how to promote people’s human rights. People’s dignity, privacy and independence were respected.

People were involved in the planning, assessment and review of their care which included people’s

preferences and choices.

People knew who to contact if they were unhappy about any aspect of their care. There was a system in place to manage complaints.

Systems were in place to monitor the service to ensure people received good quality care.