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Inspection Summary


Overall summary & rating

Good

Updated 28 December 2019

About the service

Invest in care is a domiciliary care service that provides personal care and support to people living in their own homes. There were 15 people receiving personal care at the time of the inspection.

Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had not consistently followed their recruitment policy to ensure suitably skilled staff were in place. Checks had not consistently been carried out to ensure people had their needs met.

People were supported to have risks to their safety managed and were protected from abuse by staff that understood how to safeguard them. People received support from staff that understood how to minimise the risk of infection. Where incident happened, these were reviewed and learning was applied.

Staff were trained and supported in their role to provide effective care. People had their needs assessed and plans put in place to meet them. Where people had dietary needs identified these were planned for. Any health conditions were documented and people had support to maintain their health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who helped them to maintain their privacy dignity and independence. Staff supported people to make choices and decisions for themselves about their care and support.

People received person centred care which enabled them to have their preferences met including considering needs at the end of people’s lives. People received support to access the community and follow their interests.

The provider had a system in place to obtain feedback from people and listened and learned when people made complaints. There were systems in place to support continuous learning and partnerships and the registered manager understood their responsibilities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 9 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 December 2019

The service was not always well-led.

Details are in our well-Led findings below.