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Inspection Summary


Overall summary & rating

Good

Updated 10 May 2017

The inspection took place on 23 March 2017 and was announced. We gave the service 48 hours’ notice of the inspection because the manager is often out of the office supporting people who use the service. This was the first inspection of this service since it registered with us on the 26 May 2015

Invest In Care is registered to provide a personal care services to adults in their own homes. On the day of the inspection one person was in receipt of a service. There was a registered manager in post who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

Although other staff had been previously employed, at the time of the inspection the registered manager who was also the registered provider was the only member of staff providing care and support to the one person who used the service.

The registered manager was knowledgeable about how to keep the person safe and recognized the different forms of abuse and the action to take if required, in order to keep them safe.

The registered manager/ provider had the necessary skills and knowledge to meet their individual needs.

People had the support they required with their diet. Other health services were advised of changes in people's health and circumstances by family members

People's rights were protected and their consent was always sought before and during care. The service was delivered in a way that enabled people to make decisions on how they were supported and their wishes were met.

The registered manager had undertaken appropriate training so they would know how to promote people’s human rights. People’s dignity, privacy and independence were respected.

People were involved in the planning, assessment and review of their care which included people’s

preferences and choices.

People knew who to contact if they were unhappy about any aspect of their care. There was a system in place to manage complaints.

Systems were in place to monitor the service to ensure people received good quality care.

Inspection areas

Safe

Good

Updated 10 May 2017

The service was safe.

People were supported in a way that made them feel safe and there was sufficient staff to ensure people received support promptly when they needed it.

There were systems in place to identify risks to people and the registered manager/provider was aware of these, and how to minimise risks.

Safe recruitment processes were followed. Pre-employment checks were carried out to ensure staff were safe to work with people.

People's medicines were managed safely.

Effective

Good

Updated 10 May 2017

The service was effective.

People received support and care by the registered manager/ provider who was knowledgeable about people’s needs, preferences and choices.

The registered manager/ provider sought people’s consent in the delivery of care.

People were supported to make decisions about their care and where necessary, the registered manager/ provider undertook decisions in people’s best interests.

The registered manager/ provider had good knowledge of people’s health issues and when people’s needs changed the provider sought appropriate advice.

Caring

Good

Updated 10 May 2017

The service was caring.

People had developed good relationships with the registered manager/ provider who said they were caring, polite and promoted their independence.

People were supported to express their views and make decisions about the care and support they received. People felt their privacy and dignity was

maintained and their independence encouraged.

Responsive

Good

Updated 10 May 2017

The service was responsive.

People were involved in planning their care. People said that any changes to their needs and preferences were responded to.

The registered manager /provider knew the needs of people they supported and provided a service that met their needs.

People were aware of how to complain and were confident that any complaint would be resolved.

Well-led

Good

Updated 10 May 2017

The service was well led

People had confidence in the registered manager/provider and felt the service was well run. There were systems to capture and respond to people’s experiences and monitor the quality of the service.