Three Shires Hospital

Managers and leaders were caring and compassionate and had the skills and experience to run the service. They were visible and approachable and supported staff to develop their skills and take on more senior roles. The service had a vision and strategy and plans to achieve them developed collaboratively with the team. Staff were passionate about their role in the vision and were empowered to develop quality improvement projects to develop the service. The senior team promoted a positive culture that supported and valued every contribution. Staff felt respected and supported and were focused on the needs of patients. The service had an open culture where patients, their families, and staff could raise concerns without fear. Governance processes were highly effective, facilitated collaborative working, and encouraged and rewarded innovation. Staff at all levels were clear about their roles and accountabilities and had regular opportunities to meet, discuss, and learn from the performance of the service. Quality management systems were well developed and multidisciplinary.