Three Shires Hospital

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand care and treatment. They provided emotional support to patients and families and understood how to provide people with adapted care to meet individual needs. The service encouraged people to give feedback, which was persistently positive and achieved or exceeded the provider’s expected standards. Such standards were furthered by the team’s internal audit system and care ethos that focused on patient centred, compassionate care.