Three Shires Hospital

The service planned care to meet the needs of people using a clinically focused, research-based approach to developing treatment that demonstrably improved outcomes. Staff took account of patients’ individual needs, made it easy for them to give feedback, and acted on this. People could access the service when they needed it, and staff worked closely with NHS providers to manager waiting lists. The complementary range of clinical specialties available made multidisciplinary, holistic care pathways available on a seamless basis