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Reports


Inspection carried out on 6 December 2013

During a routine inspection

East Street Dental Centre provided primary dental care to private and NHS patients. There were four surgeries operating within the practice.

People told us that they were happy with the service they received at the practice. They told us that they had been coming there for a long time, and had got to know the dentists and other staff. One person told us “ they are very polite and reassuring”.

We observed people interacted well with staff in the reception area. People told us they felt comfortable when they asked questions and that staff were polite and helpful. People felt they were treated with dignity and respect when they visited the practice.

People told us that the dentist always discussed treatment options with them. One person we spoke with said they had always been informed of the cost of their treatment and they had signed a consent form. People said they were able to ask questions about their treatment and were kept informed.

Overall, we found that the provider was operating effective systems to ensure patients received suitable care and treatment in a clean environment. We had a couple of minor concerns, which we discussed with the registered manager and the practice support manager during the inspection. These related to portable electrical testing (the examination of electrical appliances and equipment to ensure they are safe to use). The other was in relation to providing a piece of equipment that ensured infection control process was completed.