The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Claremont Bank - Shrewsbury Also known as mydentist

2 Claremont Buildings, Claremont Bank, Shrewsbury, Shropshire, SY1 1RJ (01743) 289890

Provided and run by:
Whitecross Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 30 July 2026.

Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist - Claremont Bank - Shrewsbury is part of Mydentist, a dental group provider. The practice is in Shrewsbury and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice via a portable ramp, with car parking spaces available nearby, including dedicated parking for disabled people. On-street parking was available in the local area, and the practice was located close to local transport links.

The practice had 6 treatment rooms. At the time of our inspection, there was a total of 29 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 4 dental nurses (including 3 trainee dental nurses), and the practice manager. Two of the group’s Regional Regulatory Officers were also at the inspection, supporting the team.

During an inspection looking at part of the service

When we visited this dental practice in March 2012 we found that the practice needed to improve its systems to reduce the risk and spread of infection. We made a compliance action. These are actions a provider must take so that they achieve

compliance with the essential standards. The registered manager and area manager fully acknowledged the shortfalls identified at our inspection and began addressing these areas.

Following our visit the provider sent us a report telling us what they were doing to achieve compliance with the standards within a timeframe. In June they wrote to us to confirm all of the steps they had taken to ensure compliance. These actions are detailed in this report.

We did not visit the dental practice or speak with people who used it as part of this review of compliance. When we visited the dental practice in March 2012 we spoke with six people with a range of needs to gain their experiences of the service they received. They spoke very positively about the service and of their treatment. They did not raise any concerns about the cleanliness or hygiene of the practice.

As part of this review we liaised with Shropshire Primary Care Trust (PCT) to gain their feedback following a visit they had undertaken to the dental practice in April 2012.

10 September 2012

During a routine inspection

As part of our review we spoke with six people who used Shrewsbury Dental Practice to gain their experiences of the service they received. People we spoke with included a family, people who were nervous, had a disability, received extensive treatment, were new to the practice, or had attended the practice since it first opened in 2005.

Everybody we spoke with told us they were satisfied with the service they received. They said they were made welcome by the staff, were usually seen on time and were involved in their treatment. Two people who had a disability told us the staff were sensitive to their needs. People told us they were always seen by the same dentist to ensure their continuity of treatment. People who were nervous told us they were reassured and given time to discuss their treatment and overcome their fear of dentists. One person said, 'My dentist knows I'm nervous. She reassures me and during my treatment she regularly stops and asks if I'm ok.' People told us they did not receive any unnecessary treatment and always received a copy of their treatment plan and charges.

People told us they had completed an oral health questionnaire when they first registered with the practice and were asked at each appointment if there had been any changes to their health or any prescribed medication. We saw this information had been recorded on their records.

People who required emergency treatment told us they were seen quickly. People told us that they never felt under pressure to make a decision about their treatment and options were always discussed with them. They told us that staff listened to them and were approachable.

People said the practice was always clean and they were satisfied with the standard of cleanliness and hygiene. They confirmed that clinical staff always wore personal protective clothing such as a short sleeved uniform, gloves and eye protection. We did find a large amount of out of date instruments in one of the surgeries and action was immediately taken to ensure there was no risk of cross infection to people who used the service. However, this requires closer scrutiny as some staff were not complying with the infection control policy in place.

We received information from Shropshire PCT who visited the practice on 27 July 2010 to undertake an infection prevention and control audit. They told us the practice received an overall score of 95%. They said the practice had a comprehensive infection control policy in place and many improvements had been made since the last audit.