This was the first inspection of the service since it was registered at a new address in May 2015. We had last inspected the service in January 2014 at its’ previous address (also in Trowbridge) and found no breaches of regulations. The inspection was announced. We gave the provider 48 hours’ notice of our inspection. We did this to ensure we would be able to meet with people where they were receiving the service.
Brandon Trust Supported Living - Wiltshire provides personal care and support to adults with learning disabilities. The organisation manages services provided to people across Wiltshire from the registered office location. Services are provided to individual people living in their own home, or groups of people living together. The amount of care and support varies from a few hours per day, or week, to people receiving care and support 24 hours a day. At the time of this inspection 11 people were receiving the service.
There were five registered managers in post at the service. A registered manager is a person who has been registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe; and their relatives agreed. Comments we received included; “The staff are nice; I’m safe, they’re not nasty.” Another person described the staff as being ‘helpful’ and “are always kind to me.” Staff had received training and were aware of safeguarding procedures. There were sufficient staff to meet people’s needs. People’s medicines were managed safely.
The service was effective because people received care from staff who knew their individual needs. One person explained how “They (the staff) always help me to do everything I want to.”
Staff had received training and showed awareness of issues relating to capacity and consent.
People were supported to eat and drink enough. People were supported to maintain their health and accessed healthcare services.
People received a caring service because positive relationships were developed and people were involved in decision making. People described the staff as being “They’re alright, they’re kind.”
Another person said “I like them all.” Two relatives described the staff as being ‘friendly, very bubbly and easy to get on with.’ Privacy and dignity was promoted and respected.
People received personalised care that was responsive to their needs. People commented positively about the variety of activities people were involved in. People using the service and their relatives were able to raise concerns and were listened to.
People received a service that was well led because the service demonstrated good leadership and management. There were systems in place to monitor the quality of the service.