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Brandon Trust Supported Living - Wiltshire Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 August 2018

We inspected Brandon Trust Supported Living – Wiltshire on 17 and 18 May 2018. The inspection was announced. At the time of our inspection Brandon Trust were supporting 12 people who were living in their own homes.

This service provides care and support to people living in eight supported living settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy.

There were three registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they were safe. Staff were knowledgeable and knew how to recognise and report any concerns. Risks to people’s safety were assessed and recorded with guidance for staff on how to manage those risks. Medicines were stored, administered and managed safely.

People were supported by staff who had the training, skills and knowledge to undertake their role effectively. Staff had access to one to one support from their line manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us the service was caring. People’s achievements were celebrated in ‘good news stories’. People and staff had developed positive, compassionate and trusting relationships. Care and support plans were person centred. People were treated with dignity, respect and kindness.

People received care which was responsive to their needs and accommodated changes when needed. There were a variety of activities available according to individual likes and dislikes.

The service was well-led. People and their relatives told us they thought the service was well managed and organised. The registered managers had systems in place to audit and monitor the quality of the service. The values of the service were demonstrated throughout the staff group.

Inspection areas

Safe

Good

Updated 2 August 2018

The service remained safe.

Effective

Good

Updated 2 August 2018

The service remained effective.

Caring

Outstanding

Updated 2 August 2018

The service has improved to Outstanding.

People and staff had developed positive and trusting relationships.

We observed kind, compassionate and attentive interactions.

People were treated with kindness, dignity and respect.

The service promoted a person centred culture.

Staff understood people’s individual needs, which enhanced their life experiences.

Responsive

Good

Updated 2 August 2018

The service remained responsive.

Well-led

Good

Updated 2 August 2018

The service remained well-led.