Woodville

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

People received support from staff who knew them well and care records contained detailed information about their needs, preferences and communication styles. Positive behaviour support plans were personalised and provided staff with guidance on how to support people effectively. However, opportunities for people to lead ordinary and self-directed lives were not always fully developed. Activities were primarily centred on organised group activities, attendance at services designed specifically for people with a learning disability, or activities within the home environment.

We found limited evidence that people had been offered access to wider opportunities available within their local community in a flexible and spontaneous way. Staffing arrangements in the evenings reduced opportunities for people to participate in everyday activities that some people may choose to do, such as going for an evening walk or attending local events. This was not fully consistent with the principles of Right Support, Right Care, Right Culture, which promotes inclusion, citizenship, choice and access to the same community opportunities as other people.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

People's diverse health needs were recognised and staff sought support from healthcare professionals where required. Care records included consideration of protected characteristics and specialist health conditions. However, some opportunities to provide personalised reasonable adjustments needed improvement. For example, information about sensory needs and reasonable adjustments was not consistently reflected across people’s care records.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.