The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Bank Street - Ossett

46 Bank Street, Ossett, West Yorkshire, WF5 8NW (01924) 273131

Provided and run by:
Hirst and O'Donnell Ltd

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 27 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist – Bank Street - Ossett is part of Mydentist, a dental group provider. The practice is in Ossett, West Yorkshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 23 staff.
We gathered feedback from staff and spoke to a range of staff prior to and during our inspection, including 1 dentist, 1 dental nurse, 2 receptionists, the practice manager, the covering practice manager and the area regulatory officer. The practice manager was not present during the inspection due to a prior commitment.
 

24 October 2012

During a routine inspection

We spoke to four people who used the service during our visit.

People told us they had a choice of appointment times which could be fit around them. People said they were usually seen by the dentist within five minutes of their appointment time. Two people told us they had needed emergency appointments and had been seen straight away. One person did comment that on one occasion when she wanted an emergency appointment she had not been seen as quickly as she would have liked.

People were very positive about the staff and described them as 'lovely,' 'friendly' and 'polite.' One person told us she became very anxious before she visited the dentist. She told us; 'The dentist is very patient with me. He puts me at my ease.'

All four people told us they were clear on the cost of treatment and were given written treatment estimate costs.

People told us they were given choices and provided with explanations in relation to each choice of treatment. People said they were given the opportunity to ask questions. People made the following comments:

'The dentist explains things in a caring manner.'

'The dentist always explains things.'

'The dentist gives me options and discusses each one.'

We asked people about the cleanliness of the surgery and all four people said they found the surgery was 'always very clean.'

The four people we spoke with knew to speak to a member of staff if they had a complaint and that this would be looked at by the practice manager.