During an assessment under our new approach
Date of assessment 6 March to 23 March 2026.
Seco Support Swindon is a service providing bespoke, single person occupancy supported living services to people in their own homes. We assessed the service as it had not yet been rated by the Care Quality Commission (CQC). At the time of the assessment, there were 5 people receiving a regulated activity.
The service provided support to people with a learning disability and autistic people. We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Seco Support Swindon demonstrated exceptional practice across all areas of right care, right support and right culture. People received highly personalised, therapeutic and empowering care that promoted independence, choice and meaningful outcomes.
People’s needs were assessed thoroughly and there was an exceptionally robust transition process when people began receiving support from the service. People were supported to maximise their health and wellbeing. People’s care was consistently monitored and reviewed to improve outcomes for people. There was a strong emphasis on teamwork within the service, and there were various examples of how effective team working had benefited people. The service worked in line with the Mental Capacity Act.
Staff were exceptionally kind and caring. People’s care plans contained high-level information about things which were important to them, so staff knew people and their needs well. Staff were exceptionally knowledgeable about people and their needs. Person-centred care was deeply embedded into the culture. This included people being involved in the recruitment process for prospective staff supporting them.
The service supported people to access healthcare services and worked in creative ways to get the best possible outcomes for people. The service was exceptional in relation to meeting people’s communication needs. People’s views were sought and people were involved in their care. There was a strong focus on collaborating with other partners, such as multi-disciplinary teams [MDTs]. There was a very clear vision and strategy, staff worked in line with these values. Staff, partners and people receiving care spoke positively about the governance of the service. There were clear roles and responsibilities. The model of care meant that there was strong oversight from leaders and that care was truly bespoke.