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Howard Stean - Mortlake Road Kew


Inspection carried out on 18 January 2013

During a routine inspection

We spoke with three people who used the service and they told us that they were pleased with the service they received, calling it "a professional service". Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We looked at consent forms which outlined the treatment people had received and these had been signed. We also looked at treatment plans and records and found these were current and had been recently reviewed. Someone told us "the service is excellent, I wouldn't go anywhere else". Another person said "It's always spotless, very clean". Another person said "everything is fully explained for me and I can ask questions too".

Staff had received the necessary checks and were aware of child protection and vulnerable adult issues, having received recent training. We saw the cleaning process and were able to ask questions about the cleaning and sterilization of equipment, including how instruments were stored. There were effective systems in place to reduce the risk and spread of infection.

Both dental and nursing staff were involved in lecturing, training and education of colleagues and we were informed of a study forum which met regularly to discuss developments and changes within dentistry. The practice worked with a select group of people to deliver aesthetic dental care, many of whom had written personal cards and letters of gratitude, following their treatment.