Updated 4 January 2023
We undertook a follow up focused inspection of Howard Stean-Mortlake Road Kew on 18 November 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Howard Stean - Mortlake Road Kew on 1 July 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well led care and was in breach of regulations 12, 17 and 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Howard Stean -Mortlake Road Kew dental practice on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 1 July 2022
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 1 July 2022.
Background
Howard Stean -Mortlake Road Kew is in the London Borough of Richmond-upon-Thames and provides private dental care for a small selection of long-standing adult patients.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Dedicated car parking spaces, including some for disabled people, are available in the neighbouring retail park near the practice.
The dental team is comprised of the principal dentist and a dental nurse. The practice has 1 treatment room.
During the inspection we spoke with both members of staff. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Thursday 9am to 1pm
There were areas where the provider could make improvements. They should:
Improve the practice's processes for the control and storage of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken and the products are stored securely.