We carried out a review of the data available to us about Purity Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Purity Care, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own homes in Swindon and surrounding areas. It is registered to provide personal care to children, younger adults living with a learning disability and older people, including those living with dementia. On the day of the inspection 55 adults were receiving personal care.
People’s experience of using this service:
The service was very responsive, and the team promoted a culture that empowered people. The quality of support people received had a very positive impact on their well-being. Staff had an excellent understanding of people’s social and cultural needs and ensured the support provided considered and celebrated these needs. People, relatives and professionals were very complimentary about the care provided by the team. They said they had ‘nothing but good things to say’ and that everything was ‘Perfectly alright. Everything smooth’.
The staff continued to provide safe care to people. The registered manager followed safe recruitment processes that ensured staff were suitable to work with adults at risk. Risks to people's personal safety and environment had been assessed, recorded and reviewed when circumstances changed. There were sufficient staff to keep people safe. The provider ensured people received their medicines as prescribed.
People continued to receive effective support from staff that received ongoing training relevant to their roles. People were supported to have choice and control of their lives and staff respected their rights to make their own decisions. People were supported to access healthcare services and to meet their nutritional needs.
The service remained caring and the caring approach was ensured by the management who led their team by example. Staff treated people with dignity and respect and people were supported to remain independent. There were processes in place to maintain confidentiality and people’s personal information was kept secure.
There was a registered manager who was supported by the branch manager and a team of staff. The provider had a number of quality assurance processes in place that ensured where an area for improvement had been identified appropriate, corrective action took place. The provider ensured people and staff were involved and listened to.
Rating at last inspection:
Good (report published 01 November 2016).
Why we inspected:
This was our scheduled, planned inspection based on previous rating
Follow up:
We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Purity Care is a domiciliary care service supporting people with personal care living in their own homes. At the time of our inspection there were 12 people using the service.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At an inspection in August 2015 we found three breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. After the inspection the provider sent us details of how they would meet the legal requirements relating to the three breaches.
At this inspection we found improvements had been made. There were systems in place to ensure medicines were managed safely and people were supported to take their medicines as prescribed. People’s care plans contained risk assessments and plans identifying how risks would be managed. Care plans detailed how people's needs should be met and were personalised. There were systems in place to manage and improve the quality of the service.
People were positive about the service and the staff supporting them. People told us staff were caring and were knowledgeable about their needs. People valued the relationships they had developed with staff and the registered manager.
People felt safe and were supported by staff who understood their responsibilities to identify and report any concerns relating to safeguarding vulnerable people.
There were systems in place to plan and monitor care calls which minimised the risk of late and missed visits.
Staff felt valued and supported by the registered manager through regular supervisions and team meetings. The registered manager was approachable and staff felt comfortable to raise concerns.
People were supported by staff who understood the principles of the Mental Capacity Act 2005 and how this affected the way people were supported. Care plans identified where people lacked capacity and if there was a legally appointed person who could make decisions on their behalf.
People knew how to make complaints and felt confident to do so. There had been no complaints since our inspection in August 2015.
The registered manager had made significant improvements to the service and continued to look for ways to improve. People’s feedback about the service was used to influence the development plans for the service.
We carried out an announced inspection on 5 August 2015.
Purity Care provides personal care services to people in their own homes. At the time of our visit the service was supporting 10 people. This was the first inspection since the service registered at this location.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Some people's care records contained information that was inaccurate and out of date.
There were no systems in place to monitor the quality of the service and issues we found during the inspection had not been identified. There was no system to monitor missed or late visits.
Medicines were not always managed safely and systems were not in line with the organisations medicines policy.
Care staff, who visited people in their homes, had a caring attitude and people were complimentary about care staff supporting them. People were positive about the registered manager and her caring nature.
Care staff received regular supervision and felt supported. Care staff told us the registered manager was responsive and approachable. Care staff did not receive annual appraisals. We have made a recommendation relating to appraisals.
The registered manager worked closely with health professionals. Ensuring people had access to appropriate health professionals when needed.
We found three breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.