You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service:

This service is a domiciliary care agency. It provides personal care to people living in their own homes in Swindon and surrounding areas. It is registered to provide personal care to children, younger adults living with a learning disability and older people, including those living with dementia. On the day of the inspection 55 adults were receiving personal care.

People’s experience of using this service:

The service was very responsive, and the team promoted a culture that empowered people. The quality of support people received had a very positive impact on their well-being. Staff had an excellent understanding of people’s social and cultural needs and ensured the support provided considered and celebrated these needs. People, relatives and professionals were very complimentary about the care provided by the team. They said they had ‘nothing but good things to say’ and that everything was ‘Perfectly alright. Everything smooth’.

The staff continued to provide safe care to people. The registered manager followed safe recruitment processes that ensured staff were suitable to work with adults at risk. Risks to people's personal safety and environment had been assessed, recorded and reviewed when circumstances changed. There were sufficient staff to keep people safe. The provider ensured people received their medicines as prescribed.

People continued to receive effective support from staff that received ongoing training relevant to their roles. People were supported to have choice and control of their lives and staff respected their rights to make their own decisions. People were supported to access healthcare services and to meet their nutritional needs.

The service remained caring and the caring approach was ensured by the management who led their team by example. Staff treated people with dignity and respect and people were supported to remain independent. There were processes in place to maintain confidentiality and people’s personal information was kept secure.

There was a registered manager who was supported by the branch manager and a team of staff. The provider had a number of quality assurance processes in place that ensured where an area for improvement had been identified appropriate, corrective action took place. The provider ensured people and staff were involved and listened to.

Rating at last inspection:

Good (report published 01 November 2016).

Why we inspected:

This was our scheduled, planned inspection based on previous rating

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 19 June 2019

The service was very responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led

Details are in our Well-led findings below.