The Care Quality Commission
  • Dentist
  • Dentist

Burbage Dental Practice

105-107 Church Street, Hinckley, Leicestershire, LE10 2DB (01455) 614895

Provided and run by:
Rodericks Dental Limited

All Inspections

25 January 2022

During an inspection looking at part of the service

We carried out this announced inspection on 25 January 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

Background

Burbage Dental Practice is in Hinckley, Leicestershire and provides NHS and private general dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking is available on roads local to the practice.

The dental team includes four dentists, five dental nurses, including three trainee dental nurses, one dental hygienist, a practice manager and one receptionist. The practice has three treatment rooms.

During the inspection we spoke with one dentist, one dental nurse, a receptionist, the practice manager and a compliance manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday from 8.30am to 5.30pm

We identified areas where the provider had taken steps to improve sustainability. The practice were using a company to recycle hard to recycle materials such as brush heads, interdental brushes and floss. The practice also undertook general waste recycling and were reducing the use of paper wherever possible.

30 November 2015

During a routine inspection

We carried out an announced comprehensive inspection on 30 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice opened in 2009 and is on the main street in Burbage. It is a large modern practice with all of the practice on the ground level, including three treatment rooms, a decontamination room, and a patient waiting area at reception. There is free parking available on the streets around the practice. The front of the practice has an intercom for patients that may need assistance such as patients using wheelchairs and those with limited mobility to enter the practice. Services provided include general dentistry, dental hygiene and cosmetic dentistry.

There are three dentists, two dental hygienists, five dental nurses and a practice manager. The dental nurses also cover reception duties.

The practice provides both NHS and private dental treatment to both adults and to children. The practice is open Monday to Friday from 8.30am to 5.30pm; the practice closes at 12.30pm for one hour at lunch.

The area manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from 54 patients about the services provided. The majority of the feedback reflected positive comments about the staff and the services provided. Patients commented that the practice was clean and tidy; they found the staff offered a friendly, polite and professional service and were helpful and caring. They said explanations were clear and that they were always informed of what was happening which made the dental experience as comfortable as possible. Patients who were nervous commented how the staff made them feel at ease. However there were a minority of comments whilst reflecting positive experiences also mentioned that at times the dentists were running late and their appointments were therefore delayed.

The practice was providing care which was safe, effective, caring, responsive and well-led in accordance with the relevant regulations.

Our key findings were:

  • Staff had received safeguarding training and knew the processes to follow to raise any concerns.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Infection control procedures were in place and staff had access to personal protective equipment.
  • Patients’ care and treatment was planned and delivered in line with evidence based guidelines and current legislation.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met the needs of patients and waiting times were kept to a minimum where possible.
  • There was an effective complaints system.
  • The practice was well-led and staff felt involved and worked as a team.
  • Staff had been trained to deal with medical emergencies and appropriate medicines and life-saving equipment were readily available and accessible.
  • Governance systems were effective although policies and procedures were not all dated therefore we could not say how up-to-date those policies were.

4 October 2012

During a routine inspection

We spoke with two people following their consultation or treatment and asked them if their treatment options had been explained to them in a way they understood. They told us treatment options and fees payable (where applicable), had been explained and they had made an informed decision about whether to go ahead with treatment. One person told us the dentist had explained what treatment they recommended and had explained the procedure involved to them.

People's comments included:- 'they're very good, polite and the dentist explained what was going to happen', 'they explained what was happening at each stage of my treatment' and 'they're very efficient and I would recommend it'.

We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare.

The service undertook quarterly audits to confirm continued compliance with decontamination regulations and infection prevention best practice. We looked at these audits and saw that the service was meeting the recommended standards.

We found the provider was compliant with the essential standards of quality and safety that we inspected.