Updated 2 February 2022
We carried out this announced inspection on 25 January 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:
• Is it safe?
• Is it effective?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The practice appeared to be visibly clean and well-maintained.
- The provider had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The provider had systems to help them manage risk to patients and staff.
- The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The provider had staff recruitment procedures which reflected current legislation.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system took account of patients’ needs.
- The provider had effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked as a team.
- The provider asked staff and patients for feedback about the services they provided.
- The provider dealt with complaints positively and efficiently.
- The provider had information governance arrangements.
Background
Burbage Dental Practice is in Hinckley, Leicestershire and provides NHS and private general dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking is available on roads local to the practice.
The dental team includes four dentists, five dental nurses, including three trainee dental nurses, one dental hygienist, a practice manager and one receptionist. The practice has three treatment rooms.
During the inspection we spoke with one dentist, one dental nurse, a receptionist, the practice manager and a compliance manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Friday from 8.30am to 5.30pm
We identified areas where the provider had taken steps to improve sustainability. The practice were using a company to recycle hard to recycle materials such as brush heads, interdental brushes and floss. The practice also undertook general waste recycling and were reducing the use of paper wherever possible.