We carried out a review of the data available to us about Quality Life UK Offices on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality Life UK Offices, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection 11 people were receiving personal care.
People's experience of using the service and what we found
The service was exceptionally person centred when meeting people's needs. People and their relatives were extremely positive about the service. A person said, “I am delighted and very pleased with all my care”. A relative said, “Quality Life is very well-led and managed and the carers are lovely.”
The service offered a live in care service which was caring. Recruitment of staff was tailored to meet people's individual needs and the selection process was safe and thorough. Accidents and near misses had been analysed so lessons could be learned to help avoid preventable accidents. People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed in the right way.Infection was prevented and controlled and people had been helped to quickly receive medical attention when necessary.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People were treated with kindness and compassion, their privacy was respected and confidential information was kept private.
People were consulted about their care, had been given information in a user-friendly way and were supported to avoid the risk of social isolation. There were effective arrangements in place to resolve complaints.
Quality checks had been completed and people had been consulted about the development of the service. Good team work was encouraged and joint working was promoted.
For more details, please read the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last comprehensive inspection the rating for this service was Good (report published 27 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).
N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:
‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.