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Inspection Summary


Overall summary & rating

Good

Updated 19 May 2020

About the service

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection 11 people were receiving personal care.

People's experience of using the service and what we found

The service was exceptionally person centred when meeting people's needs. People and their relatives were extremely positive about the service. A person said, “I am delighted and very pleased with all my care”. A relative said, “Quality Life is very well-led and managed and the carers are lovely.”

The service offered a live in care service which was caring. Recruitment of staff was tailored to meet people's individual needs and the selection process was safe and thorough. Accidents and near misses had been analysed so lessons could be learned to help avoid preventable accidents. People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed in the right way.Infection was prevented and controlled and people had been helped to quickly receive medical attention when necessary.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were treated with kindness and compassion, their privacy was respected and confidential information was kept private.

People were consulted about their care, had been given information in a user-friendly way and were supported to avoid the risk of social isolation. There were effective arrangements in place to resolve complaints.

Quality checks had been completed and people had been consulted about the development of the service. Good team work was encouraged and joint working was promoted.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last comprehensive inspection the rating for this service was Good (report published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 May 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 19 May 2020

The service as outstandingly responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 May 2020

The service was well-led.

Details are in our well-led findings below.