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Inspection Summary


Overall summary & rating

Good

Updated 8 January 2020

About the service

Grove Park Care Home is a residential care home providing personal care to 78 people aged 65 and over at the time of the inspection. The service can support up to 80 people in one purpose-built building. Grove Park Care Home accommodates people across three separate suites, each of which has separate adapted facilities. One of the suites specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People were protected from the risks of abuse and felt safe living at the service. Without exception, people said they were safe and well cared for. One person said, “I feel safe because there is nothing to make you feel unsafe. The staff are very good; very patient.” When accidents or incidents occurred, learning was identified to reduce the risk of them happening again. The registered manager was keen to use this approach to encourage improvements in the service. They had introduced reflective practice logs to embed this way of working in the service. There were enough staff available to provide a timely response to people and provide safe care. People received their medicines as prescribed and medicines were managed safely. Risks were managed well, and people had plans for staff to follow to reduce risk and keep them safe. The home was very clean and well maintained.

People received effective care and support from staff who knew them well and were well trained. Training was based on current research and good practice. This included dementia care and improving wellbeing for people. Staff received regular supervision and an annual appraisal of their role. They spoke highly of this support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Consent to care was gained in line with current legislation. Staff supported people with their healthcare needs and worked well with external healthcare professionals. People's nutritional needs were met, this included any cultural preferences. Most people said they enjoyed the meals and there was enough choice.

People were treated well; with kindness and compassion. Staff respected people’s privacy and dignity and promoted equality and diversity. People and their relatives spoke positively about the staff and the support they or their family member received. Comments included; “Pretty good staff; they are the best. They look after you proper” and “Staff are all very kind.” People were supported to be as independent as possible and the accessible, supportive environment of the home enhanced this.

Care plans supported and guided staff to provide personalised care. There was a programme of activities that were tailored to people's individual preferences. People told us they enjoyed these. The registered manager and staff team placed a high emphasis on making sure people had meaningful lives and their wellbeing was enhanced as much as possible. There was a complaints procedure in place and systems in place to deal with complaints effectively.

The service was well led by a registered manager and a management team who everyone described as approachable. People and their relatives were encouraged to be involved in the running of the service and the provider was open and transparent when things went wrong. Staff were happy in their work and felt well managed and supported. One member of staff said, “It is great to work in such a nice environment, with a great team. It keeps you motivated to do a good job for people.” Systems were in place to monitor the quality of the service and the care provided and actions were taken to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the previous inspection (published 12 May 2017) the service was rated good.

Why we inspected

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 January 2020

The service was well-led.

Details are in our well-Led findings below.