Archived: Contemporary Care Ltd

Contemporary Care Ltd is a domiciliary care service that provides personal care to people in their own homes. At the time of our inspection, six people were using the service.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew their responsibilities in relation to the subject of abuse and how to report any concerns. The provider's policies and procedures about abuse supported them in their roles. Risks to people's health and welfare had been assessed and regular reviews were undertaken to keep people safe. The provider had strong recruitment systems and processes which were followed when recruiting new staff members.

All people we spoke with felt staff had the appropriate knowledge and skills to support them. People's needs were assessed, and staff received training and support which assisted them to provide care and support in line with best practice. Staff had received training to support people, where required, to take their medicines as prescribed and to reduce risks to people from cross infections. Staff were also supported through regular individual meetings and collective staff meetings, so they could share any issues they had and or best practices.

People valued the care and support provided by regular staff members who they had built positive and trusting relationships with. The provider made sure staffing arrangements were in place, so people always received the care they required at the times they needed this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way; the systems, policies and procedures supported this practice. Where appropriate, people's consent was recorded.

People’s dietary needs were supported where this was required in line with people’s care planning. Staff understood the importance of assisting people to drink enough to meet their needs. Staff worked jointly with social care and health professionals, so people had the best outcomes to meet their individual needs.

People who used the service and relatives told us staff were caring and thoughtful. Staff had access to equality and diversity policies and procedures. Care records confirmed people's choices, preferences and likes and dislikes had been considered and they had been involved in the development of care plans. People were provided with care and support which was individual to them and which was responsive to any changes in their needs.

People knew how to make a complaint and felt confident these were be listened to with action taken to resolve any issues they had. There was a culture of open and honesty between the registered manager, nominated individual and staff team.

There was a strong emphasis on continuous improvement and seeking the views of people who used the service to measure the outcomes for people and identify where any changes in practice or improvements were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/05/2015 and this is the first inspection.

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.