Archived: Contemporary Care Ltd

Updated 6 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector undertook this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to young and older adults with dementia, sensory impairments and/or a physical disability. At the time of our inspection care and support was provided to six people.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 14 June 2019 and ended on 21 June 2019. We visited the providers office location on 14 June 2019.

What we did before the inspection

Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.

We looked at the information we held about the service. We also contacted the local authority, and Healthwatch for any information they had, which would aid our inspection. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

At the provider’s office location, we spoke with the registered manager and sampled care documentation for two people who used the service and medicine administration records. We also looked at two staff members recruitment records , staff training and monitoring of staffs caring practices along with other documents related to the management of the service. These included records associated with audits and quality assurance, feedback from people and staff duty rotas.

After the inspection

We spoke with two people who used the service, three relatives and two staff members.

Updated 6 July 2019

About the service

Contemporary Care Ltd is a domiciliary care service that provides personal care to people in their own homes. At the time of our inspection, six people were using the service.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew their responsibilities in relation to the subject of abuse and how to report any concerns. The provider's policies and procedures about abuse supported them in their roles. Risks to people's health and welfare had been assessed and regular reviews were undertaken to keep people safe. The provider had strong recruitment systems and processes which were followed when recruiting new staff members.

All people we spoke with felt staff had the appropriate knowledge and skills to support them. People's needs were assessed, and staff received training and support which assisted them to provide care and support in line with best practice. Staff had received training to support people, where required, to take their medicines as prescribed and to reduce risks to people from cross infections. Staff were also supported through regular individual meetings and collective staff meetings, so they could share any issues they had and or best practices.

People valued the care and support provided by regular staff members who they had built positive and trusting relationships with. The provider made sure staffing arrangements were in place, so people always received the care they required at the times they needed this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way; the systems, policies and procedures supported this practice. Where appropriate, people's consent was recorded.

People’s dietary needs were supported where this was required in line with people’s care planning. Staff understood the importance of assisting people to drink enough to meet their needs. Staff worked jointly with social care and health professionals, so people had the best outcomes to meet their individual needs.

People who used the service and relatives told us staff were caring and thoughtful. Staff had access to equality and diversity policies and procedures. Care records confirmed people's choices, preferences and likes and dislikes had been considered and they had been involved in the development of care plans. People were provided with care and support which was individual to them and which was responsive to any changes in their needs.

People knew how to make a complaint and felt confident these were be listened to with action taken to resolve any issues they had. There was a culture of open and honesty between the registered manager, nominated individual and staff team.

There was a strong emphasis on continuous improvement and seeking the views of people who used the service to measure the outcomes for people and identify where any changes in practice or improvements were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/05/2015 and this is the first inspection.

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.