27 January 2016
During a routine inspection
There were 28 people using the service at the time of the inspection.
There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt very safe using the service. Staff had been trained and knew how to protect people in their care from harm and abuse. There were enough staff who had been safely recruited to provide appropriate care to people. Risks associated with people’s care had been identified and measures put in place to keep them safe.
Staff were supported by management to offer the best care they could to people. Care staff mostly arrived on time and stayed their allocated time. There were very few missed calls but people had reported a lack of communication when care staff were running late. The management were taking steps to address this through training and staff policies. People were treated with respect and dignity and their views were listened to.
People were offered good care by consistent staff who knew them well. People who used the service considered they were listened to by staff and were involved in their care. Staff told us that the management team were open and responsive and they were confident to express their views. The service monitored the quality of care and made any necessary improvements.