Archived: Tailored Care Ltd

Updated 24 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out an announced inspection on 27 January 2016. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

The inspection was carried out by one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

As part of our planning for the inspection we asked the local authority and healthwatch to share any information they had about the care provided by the agency.

We spoke with five people who used the service, one relative and three staff.

We checked whether the service was working within the principles of the Mental Capacity Act 2005 (MCA) and whether any conditions on authorisations to deprive a person of their liberty were being met.

We reviewed three people’s care records, two recruitment records, management quality reports and quality assurance systems.

Updated 24 May 2016

This was an announced inspection which took place on 27 January 2016. Tailored Care Ltd is a domiciliary care service which provides personal care and support to people living in their own homes.

There were 28 people using the service at the time of the inspection.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt very safe using the service. Staff had been trained and knew how to protect people in their care from harm and abuse. There were enough staff who had been safely recruited to provide appropriate care to people. Risks associated with people’s care had been identified and measures put in place to keep them safe.

Staff were supported by management to offer the best care they could to people. Care staff mostly arrived on time and stayed their allocated time. There were very few missed calls but people had reported a lack of communication when care staff were running late. The management were taking steps to address this through training and staff policies. People were treated with respect and dignity and their views were listened to.

People were offered good care by consistent staff who knew them well. People who used the service considered they were listened to by staff and were involved in their care. Staff told us that the management team were open and responsive and they were confident to express their views. The service monitored the quality of care and made any necessary improvements.