Our current view of the service
Updated
6 April 2025
We carried out this announced on-site inspection on 24 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Disley, East Cheshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including a dedicated parking space for disabled people, at the rear of the practice.
The practice had 3 treatment rooms. The total number of staff was 15. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 dental hygienist and the practice manager.
People's experience of the service
Updated
6 April 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 48 patients. On the day of our inspection, we saw patient feedback from a further 18 patients, who had completed paper feedback forms throughout May 2025. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Excellent in every way. Friendly and welcoming on arrival. My dentist is very careful, precise and thorough and explained things clearly with a clear summary at end of appointment. All staff kind and helpful. Totally excellent.”
“[the dentist] listened to my concerns and gave advice. He is always thorough, caring and diligent. I have received excellent treatment from him over the years and always been impressed by the quality of crowns he has fitted for me. I would recommend him. All the nurses and receptionists are caring, welcoming and diligent. The hygienists are thorough and give excellent advice. I would recommend this practical appreciate all the care I have received over the past 30 years”.
“Disley dental Centre is always welcoming and attentive. Always treated with respect and dignity”.
“Staff are friendly and welcoming. Whenever I ask questions about my treatment the information given is explained fully. I am given advice about how to look after my teeth. I have been coming to this dentist for many years and I trust them”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.