Dr Jenna Wa - Skin Surgery Clinic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Medical records reviewed as part of the assessment showed medical history was clearly recorded and included records of equipment and medicines used such as local anaesthetic. Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs. The clinician operating the service had membership with relevant professional bodies such as the Primary Care Dermatology Society to ensure they continually had access to up to date information, skills and tools to deliver services. The clinician only treated benign conditions; all other conditions were referred on to appropriate services.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. These included the National Institute for Health and Care Excellence (NICE) and British Association of Dermatologists (BAD). Clinical records we saw demonstrated care was provided in line with current guidance. There was a programme of regular clinical audits that focused on improving care and treatment. For example, a minor surgery audit had been conducted in September 2025 which reviewed all people seen over a 6-month period to analyse pathologies treated, location on body, procedures performed and complications recorded. Complication rates were reviewed to ensure any learning was implemented. The service also sent follow up questionnaires three months after completion of treatment to monitor outcomes.

Dr Jenna Wa Skin Surgery clinic is an independent health service. They are a provider of private minor skin surgery and related treatment and diagnostics. This quality statement is not relevant for this service.

Dr Jenna Wa Skin Surgery clinic is an independent health service. They are a provider of private minor skin surgery and related treatment and diagnostics. They do not see people for long term conditions. This quality statement is not relevant for this service.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Audits were conducted to monitor outcomes and any complications arising because of procedures. From the clinical notes we reviewed, we found that people who used the service experienced positive outcomes as set out in legislation, standards, and evidence-based clinical guidance.

The service always carefully explained to people what their rights around consent were, made sure they fully understood them and always fully respected these when delivering person-centred care and treatment. Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded. Information on alternative treatment and/or providers was provided to ensure people received the right care by the right medical practitioner as well as maintain transparency.