- Independent doctor
Dr Jenna Wa - Skin Surgery Clinic
Assessment report published 22 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 March 2026. Dr Jenna Wa – Skin Surgery Clinic is an independent consulting doctor service, registered to provide diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury. The clinic provides minor skin surgery to adults over the age of 18, which includes removal of moles, lipomas, seborrheic keratosis, cysts, skin tags and other benign skin lesions under local anaesthetic. The techniques used include cautery, shave excision, elliptical excision, and electrosurgical removal. Additionally, the clinic provides treatment of cosmetic physical conditions and analysis of samples taken related to the treatments above.
This was the clinic’s first assessment since they registered with us.
The service had a good learning culture and people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning their care.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive. They understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. We received feedback from 15 people who had used the service as part of the assessment; which was entirely positive about their experience. This was supported by Google reviews and awards received by the service relating to people’s experience and communication with them.