Bingley Park Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plan documentation was person centred, and tailored to people’s individual needs, likes and preferences. We observed staff’s interactions with people, and staff knew people well. People told us their care was tailored to them.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

There was an understanding of people’s needs and how this integrated within the local community. The service worked well with local services such as a local authorities and schools, to provide integration for people within the community. People were supported to access activities both in and out of the service, as well as there being a wide range of events happening within the service. We observed there to be a variety of activities for people to join in with during site visits.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were provided with relevant information to make decisions about their care, and to meet accessible information standards. People or relatives were provided with an information pack upon admission to the service. Safeguarding and complaints information was available to people in the service. There was some accessible signage in the service, to support those who may have dementia, with orientation, however this could be improved as there were some areas in the service where there was a lack of signage, which did not support with orientation. The service has advised us how they will make improvements in this area.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Staff told us they were given opportunities through supervision and team meetings to provide feedback. There were evidence staff surveys had been completed. People told us there was opportunities for them to provide feedback during resident’s meetings. One relative told us, “As a family, we were given the opportunity to discuss everything prior to and on admission”.

The service made sure that people could access the care, support and treatment they needed when they needed it.

People who may experience inequality under the Equality Act, (2010), EA (2010), were supported to access services or treatment they may require. The service supported people to access regular reviews with the GP practice. Professionals told us the service involved them appropriately in people’s care.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People who may be at increased risk of inequality under the EA, 2010, were supported to access services and activities, such as accessing the local community. People told us they were supported to access services and activities. One relative told us, “[Staff member] is so enthusiastic and will adapt activities to suit individual residents.” People told us any needs relative to cultural or religious needs had been considered regarding their care. However, we were advised some people would like a regular church service. The provider has told us how they plan to make improvements in this area.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

There was an end-of-life policy in place and care planning documentation referred to people’s wishes and preferences regarding end of life. People told us they were supported with discussions around planning for the future. One relative told us, “It was good to have this conversation before the time came for it to be required”.