Bingley Park Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff displayed kindness and compassion when supporting people. People told us they felt staff displayed these qualities when supporting them. One person told us, “‘I am amazed at how well the staff have got to know me – they're lovely”.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plan documentation was tailored to meet individual’s needs, likes and preferences. We observed people’s bedrooms were person centred and there were items in bedrooms which were important to people. People told us they could choose how to spend their day. People also said there was always something to do. One person told us, “‘[Staff] always have something planned for us to do – we don’t have to join in if we don’t want to, but I have seen [staff] encourage folk to give it a try”.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to mobilise throughout the service independently, and to complete tasks independently where possible. We observed the access to the garden area was locked. We discussed this with leaders, around people accessing outside space when they wished to, ensuring appropriate risk assessments were completed and people had a way in which to call for help if required. The service immediately took action to put these measures in place. People told us they were supported to maximise their independence. One person told us, “I’m pretty slow at getting ready but the staff never try and rush me. It’s as though they have all the time in the world to help me”.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There were systems in place to monitor whether people’s needs were met in an appropriate timescale. For example, call bell monitoring, which evidenced people’s immediate needs were met by staff appropriately. We observed staff would respond swiftly to people’s needs, supporting them with physical and emotional intervention where needed, to manage any distress. People told us their immediate needs were met by the service. One person told us, “They [staff] seem to know if I need help with my food, such as cutting the meat up. I never have to ask, they just offer”.

The service did not always promote the wellbeing of their staff or support or enable staff to deliver person-centred care.

Staff had received relevant training in their roles and advised they would be supported to access further training if required by leaders. However, there was mixed feedback from staff. Some staff told us they were supported well by leaders within the service, including when needing support with their health needs. One staff member told us, “They [leaders] are very understanding.” However, staff surveys and complaints, provided mixed feedback with one staff member commenting, “If you make a suggestion about changes [to the service], it isn’t always taken well [by leaders].” There was evidence to support how staff’s views had been actioned by leaders in the service. The service has advised us how they plan to improve in this area.