Bingley Park Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care was thoroughly assessed and reviewed by leaders within the service. People told us their care needs were discussed with them. One relative told us, “‘I am very involved with [my relative’s] care plan and review”.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

There were robust systems in place to support evidence-based care. Staff displayed knowledge of relevant legislation relevant to fulfil their role. Staff had completed relevant training to embed evidence-based care, including safeguarding and mental capacity, to support with people’s needs.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us the team worked well together. Professionals also provided positive feedback in terms of their professionalism. We received mixed feedback from people regarding how well staff teams worked together. One relative told us, “Staff worked very well together”. Whilst another felt messages they passed to staff were not always passed to their relative. The service has advised us how they will make improvements in this area.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

There were systems in place to monitor people’s health outcomes, for example, weekly meetings with the GP practice. We observed people supported in exercise activities, and going out into the local community. People told us they were supported to live healthier lives through maximising their opportunities to promote independence. One person told us, “I can’t do much myself, but they [staff] always let me try.”

The service did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

There were robust systems and processes in place to monitor and improve outcomes for people, such as regular care plan reviews. However, these were not always effective. Some documentation such as fluid charts and repositioning information was not always correct. People told us they were involved in regular reviews of their care. One relative told us, “We have been involved with [my relative’s] care plan and have copies.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

There were relevant consent policies and documentation in place for people, to support with decision making regarding their care. Staff had a good understanding of how consent applied to their role. Staff were trained in relevant legislation such as MCA, 2005. People told us they were asked for consent before any support was provided.