Ambleside

Date of assessment 20 July to 24 July 2026. The assessment was conducted to review the progress of the provider from the previous assessment completed in March 2025. This assessment was comprehensive and included a review of the ratings for all key questions. Ambleside is a residential care home providing support to up to 60 younger and older people including those living with a cognitive impairment or physical disability. There were 52 people living at the home at the time of our assessment. Ambleside has 2 registered providers meaning both legal entities are responsible for this service.

At our last assessment we found 1 breach of regulations. This was in relation to person centred care. At this assessment we found improvements and the provider was no longer in breach of regulations. The provider had a quality assurance system, but improvements were still needed to ensure, they identified the improvements themselves to drive and maintain expected standards. It was evident from people, relatives and staff feedback, the current manager had made positive improvements to the quality of care and there was an improved culture at the home. Staff now felt supported and confident to approach management if they needed help or guidance. All staff told us they worked closer as a team, meaning people received better care outcomes.

There were enough staff, who had been recruited safely, to support and meet people’s needs. Staff told us they received training that helped keep their practice updated. People received their medicines from trained staff, but some improvements were needed to ensure staff continued to administer some medicines safely. Following our visit, the manager confirmed they had sought advice to improvement the management of some medicines.

Staff understood the importance of seeking people’s consent, maintaining people’s privacy and dignity and providing care at people’s individual pace. Staff promoted people’s independence and choice. There was a varied and inclusive activities programme that enabled people to do the things they wanted, and staff supported people to do this.

Date of assessment : 17 March 2025 to 20 March 2025. Ambleside is a residential home providing accommodation for persons who require nursing or personal care. Ambleside has 2 registered providers meaning both legal entities are responsible for this service.This service provider was registered with us on 21 October 2024 and this is their first assessment.The service was in breach of 1 legal regulation in relation to person-centred care.

Ambleside is registered to provide care for up to 60 people. At the time of our assessment there were 46 people living in the home. Care plans and risk assessments were not person centred and did not always have the necessary information to enable staff to provide individual care to meet people’s needs.Staff managed risks, however not all risks were correctly assessed for some people. Our observations and people’s feedback showed occasions where staff were not on hand to support people when situations quickly escalated. We found examples where people were not always treated as individuals. People were not always involved in assessments of their ongoing needs and some of those required updating. Staff worked with all agencies involved in people’s care for the best outcomes when moving services. Staff considered decisions in people’s best interests but these were not always recorded. Staff protected people’s privacy and dignity and offered people choices however observations and comments from some staff, as well as people’s care information were not always considered in a respectful way. People said they received care and support from a kind and caring staff team. People were protected and kept safe from abuse. Managers worked with the local community and were receptive to new ideas. The management team were committed to making improvements to the service where they were needed but more was required. Managers made sure staff received training to maintain the quality of care expected.