- Care home
Ambleside
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 21 May 2025
Contents
Ratings
Our view of the service
Date of assessment : 17 March 2025 to 20 March 2025. Ambleside is a residential home providing accommodation for persons who require nursing or personal care. Ambleside has 2 registered providers meaning both legal entities are responsible for this service.This service provider was registered with us on 21 October 2024 and this is their first assessment.The service was in breach of 1 legal regulation in relation to person-centred care.
Ambleside is registered to provide care for up to 60 people. At the time of our assessment there were 46 people living in the home. Care plans and risk assessments were not person centred and did not always have the necessary information to enable staff to provide individual care to meet people’s needs.Staff managed risks, however not all risks were correctly assessed for some people. Our observations and people’s feedback showed occasions where staff were not on hand to support people when situations quickly escalated. We found examples where people were not always treated as individuals. People were not always involved in assessments of their ongoing needs and some of those required updating. Staff worked with all agencies involved in people’s care for the best outcomes when moving services. Staff considered decisions in people’s best interests but these were not always recorded. Staff protected people’s privacy and dignity and offered people choices however observations and comments from some staff, as well as people’s care information were not always considered in a respectful way. People said they received care and support from a kind and caring staff team. People were protected and kept safe from abuse. Managers worked with the local community and were receptive to new ideas. The management team were committed to making improvements to the service where they were needed but more was required. Managers made sure staff received training to maintain the quality of care expected.
People's experience of this service
People and relatives were mostly positive about their experience and were happy with the care and support they received. People got on well with staff and each other. People and relatives were able to share their feedback about the care and support they received however the majority of those we spoke with had limited confidence their feedback was listened too. We observed interactions between people and staff, which were mostly positive. However, some of the feedback from people and relatives, and evidence we saw demonstrated people were not always involved in decision making, care planning or supported personalised risk strategies. People gave us mixed feedback that staff levels met their needs. Some people said if they needed help, staff came quickly. Other people experienced a different service and gave us examples how this personally affected them when they needed help. People raised no concerns about the cleanliness of the home, however 1 relative did tell us where standards had fallen short in their family members room. People, especially those who needed specialist equipment to mobilise, could access outdoor spaces and enjoy the garden.Following our assessment visit, we received some information of concern from a relative which they had reported to management and given assurance that immediate actions were being taken in response. Their feedback and experiences have been included in this assessment.