Amethyst Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider supported people with an assessment of their needs across a range of areas. These included people’s physical and mental health, behaviours, communication and personal care support. People, their relatives and, when necessary, healthcare professionals participated in assessments. Care plans provided staff with guidance on meeting people’s assessed needs. Care plans were regularly reviewed, and people were supported with reassessments when their needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported by staff who followed research-informed good practice. Staff received training and followed the guidance developed by healthcare professionals to provide effective care and support. For example, in supporting people who were living with dementia, the registered manager ensured there was dementia friendly signage throughout the care home. These were bright posters with images denoting the purpose of rooms and areas such as toilets, stairs and the lounge.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked collaboratively with health and social care professionals to ensure people received the care and support they required. Staff met daily in handover meetings to share important details about people’s care and support. There were regular team and leaderships meetings to look at people’s changing needs and partnership working.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to access healthcare services whenever they required. Referrals were made to healthcare professionals and staff worked collaborated with them. The registered manager met with the GP each month to review people’s health and the outcomes of any referrals, reviews or tests. This meant that people’s changing healthcare needs were met.

Staff supported people with healthy eating options which people told us they enjoyed. One person said, “The food’s good.” People were able to help themselves to cold drinks and were encouraged to drink enough.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s needs were identified during assessments and care plans provided staff with guidance on meeting them. Staff supported people with regular reviews of their care plans to ensure they continued to meet people’s needs and preferences. People met with their keyworkers each month to monitor their progress towards objectives and to review the impact of care and support on people’s outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People gave their consent to the care and support they received. The provider assessed people’s capacity around areas including personal care, managing their own finances and activities in the community. Where people lacked capacity to make decisions, best interests meetings were undertaken with health and social care professionals. Where people were subject to a deprivation of their liberty, details of the restriction in place to keep them safe were stated in care records.