Amethyst Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were kind and courteous to people. One person told us, “The staff are respectful to me all the time.” Another person said, “The staff are delightful. They are friendly and kind and most helpful with everything.” Where people experienced distress, this was assessed and monitored and staff had guidance in care records to compassionately provide reassurance.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew what was important to people. One relative told us, “[Family member] is treated as an individual.” People were referred to by their preferred names and supported to engage in activities of their own choosing. Staff supported people’s spiritual needs. For example, 1 person was supported to obtain a copy of the bible translated into their first language and to watch daily church services online. Another person was supported to attend church weekly. This meant people’s individual faith needs were identified and met.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to make choices. These included the activities they engaged in, the times at which they got up and went to bed and the food they ate. Staff supported people to choose the clothes they wore and offered guidance around comfort and suitability for the weather. People were supported with monthly individual meetings with a member of staff, where their care and support needs, meal preferences, health and wellbeing and activities were discussed and planned. The provider ensured that people received the support they required to maintain the relationships that were important to them. Staff supported people to maintain their independence and develop skills when this was their choice, and it was safe to do so.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff received the training they required to respond to people’s immediate needs in line with their care plans. For example, when people became distressed or anxious, staff had guidance within care records to help provide comfort and support. This included identifying triggers, providing reassurance and recording events clearly. Where required, staff contacted healthcare professionals to discuss people’s needs and to identify any health concerns.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us the provider was supportive and encouraging towards them. One member of staff described the senior managers and the registered manager as, “friendly and approachable.” Another member of staff commented that, “management help me with my training.” Staff were enabled to work flexibly and had the opportunity to talk with leaders in regular one-to-one supervision meetings and in team meetings.