During an assessment under our new approach
Date of Assessment: 20 to 28 May 2026. The service is a nursing home providing support to older people some of whom may be living with Dementia. Managers investigated incidents, accidents and complaints thoroughly. Lessons learned were documented and staff were encouraged to use reflective practice tools. There were clear and effective processes in place to keep people safe and protect them from harm. Risks were identified and mitigated as much as possible.
The facilities and equipment metpeople’sneeds, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience to meet people’s needs. Managers made sure staff received training and regular 1:1 meeting to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.The provider used clinical tools to monitor outcomes for people. People had access to a range of health care professionals when required. People told us they had interesting activities to do which helped them to maintain health and wellbeing. Effective governance systems were in place to ensure the quality of care was checked and any concerns addressed without delay. Staff told us they were supported by an experienced team of managers. Staff were able to raise concerns without fear of any repercussions.