Blossom Home Care London Borough of Sutton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff spoke about people with kindness. They were respectful of people’s privacy and maintained people’s dignity. People received support from consistent care workers who knew them well. A relative said, “The carer is kind and caring, and my [family member] doesn’t want anyone else.” Another relative told us, “[The staff] are kind and caring. My [family member] is settled and comfortable with them."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff provided a personalised service and respected people as individuals. One staff member said, “A big part of the care plan is looking at the person and what are people’s likes and interests. There is a questionnaire about their hobbies, what they like to eat, things they have done. Anything that gives us more knowledge and we put that into the care package, if they like reading or particular music for example.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved in their care. Staff asked people how they preferred to be supported and what support they required. Staff respected people’s choices.

Staff supported people to be as independent as possible. A staff member told us, “We make sure we help them, but we try to get them to do as much as they can, walk a little or make their own tea. Make sure they keep the little things in life and keep them independent where possible.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us staff were flexible. They said if they needed to add in an additional call or change of times then this was accommodated.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff felt well supported in their role. There was good team working and a staff member said, “I feel pleased with the way the team works.” Staff supported each other and the registered manager told us there was flexibility in their approach to enable staff to work around their personal commitments. Policies were in place to support flexible working and lone working.

Staff reward schemes were in place to recognise staff for their hard work. Staff felt valued and there was high morale in the staff team.