Last updated 6 May 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 05 April 2016 and was announced. We gave the provider 48 hours’ notice of the inspection because senior staff are sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that senior staff would be available to speak with us on the day of our inspection. The inspection was completed by an inspector.

Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information about the service such as statutory notifications about events or incidents that have occurred, which they are required to submit to the CQC. To find out what people using the agency, their relatives and staff thought about Trinity Homecare we sent them satisfaction questionnaires to complete. We received written feedback from 19 people using the agency, two relatives and 29 members of staff.

During the inspection we spoke with several of the providers managers including, the Managing Director, the Head of Operations, the registered manager, the hourly (domiciliary) homecare manager, and a senior member of staff from the providers human resources and staff recruitment department. We also spoke with two senior care coordinators, two care workers and four new care workers who were receiving their induction training at the time of our inspection. We looked at various records including the care plans of ten people using the agency, the files of six members of staff and other records relating to the management and clinical governance of the service.

After our site visit to the provider’s offices we spoke on the telephone with five people receiving a service from the agency and the relatives of five others. We also contacted two community based health professionals who worked closely with the agency to obtain their views about Trinity Homecare.