Last updated 16 February 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5, 8 and 13 November 2018. It was undertaken by one inspector and two experts by experience who telephoned people to gather their views and experiences of using the service’. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to ensure that managers and staff were available to meet with us. We also needed to ensure that people were informed that we might be phoning them.

Prior to the inspection we reviewed the information we held about Trinity Homecare including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to share with us some key information about the service, what the service does well and improvements they plan to make. We used this information when planning for this inspection.

During the inspection we spoke with 27 people and nine relatives. We also spoke with four care staff, a compliance officer, live-in support manager, care coordinator, care manager, the registering manager, director of operations and managing director. We reviewed 17 people’s care records which included needs and risk assessments, care plans, health information and support plans. We checked 14 staff files which included pre-employment checks, training records and supervision notes. We read minutes from team meetings, staff forums and feedback. We inspected the provider’s quality assurance audits and information related to complaints, incidents and safeguarding. We also looked at compliments from people and their relatives, including those made on line.

Following the inspection, we contacted four health and social care professionals to gather their views about the service people were receiving.