• Dentist
  • Dentist

James Spence Dental Surgery

1 Victoria Street, Ryde, Isle of Wight, PO33 2PU (01983) 615108

Provided and run by:
Mr. James Spence

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 22 April 2026.

We found the practice had not met all regulations.

The practice did not have effective systems to identify and manage all risks.

The practice did not have effective systems to ensure staff received appropriate support, training, professional development, supervision and appraisals.

There was a lack of effective leadership or culture of continuous improvement.

Recruitment procedures reflected current legislation

Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.

 

The practice is in Ryde, Isle of Wight and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 1 principal dentist, 1 associate dentist, 2 dental nurses, 2 dental hygienists, 2 receptionists, 1 decontamination technician, 1 bookkeeper and 1 cleaner. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 2 dental nurses, 2 receptionists and the decontamination technician.

The provider was not complying with Regulation 17 of the Health and Social Care Act 2008(Regulated Activities) Regulations 2014. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

 

9 September 2013

During a routine inspection

We spoke with eight patients. Patients told us they were very happy with the service provided. One commented 'everything is fully explained to me; I know what treatment I need and what my choices are'. Another said they were given lots of advice about preventative action they could take. A third told us a relative who attended the surgery had been referred elsewhere for specialist treatment. They were very happy about this as it would prevent future problems. Following their initial consultation a new patient said they 'were very happy with the care they had received'. All patients told us treatments were always explained to them. All said they found it easy to get an appointment when they wanted one and were usually seen at their appointment time.

Patients who used the service understood the care and treatment choices available to them and received written information about treatment. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had effective systems in place which ensured patients were cared for in a clean and hygienic environment. The quality of the service patients received was regularly assessed and monitored. Systems were in place to enable people to make complaints which were handled appropriately. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard.