Dunnock View

This is the first assessment for this newly registered service. This key question has been rated as good. This meant people's needs were met through good organisation and delivery.

The service made sure people were at the centre of their care and treatment choices and decided, in partnership with them, how to respond to any relevant changes in their needs.

Staff regularly met with patients to understand their views on care and treatment. These discussions took place in one-to-one meetings with nurses and in ward rounds. Staff monitored patients' conditions and discussed any changes at daily handover meetings.

The service made it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. The service involved them in decisions about their care and told them what's changed as a result.